Surely we all want our chatbot to perfectly answer every question that is raised by our customers. However, integrating natural language processing and training up a chatbot with intelligence may just be too much of an effort (in terms of both time and cost) at an early stage.
In the light of such consideration, we create a simple template for you to display your own list of frequently-asked questions (FAQ).
The FAQ template is presented in a vertical list view with questions and answer buttons. When users click on the buttons, they would be able to receive the answers correspondingly. All you need to edit is the questions, answers and side images.
A FAQ list helps your users quickly find the answers they are looking for and avoids manual effort to handle repeated questions.
There're quite many scenarios you may need to show directions to your users: shop location, office address, kiosk location...and we think a map definitely gives a way clearer illustration than an address in text (your users will copy and paste it back to Google Maps anyway, so why bother?)
The map template consists of a preview image of the map and an address in text. When users click on the preview image, they would be able to open an in-bot browser that directs to Google Maps and show real-time directions to the destination.
- You could put your opening hours in the subtitle section
- You could even add a button right under the title section to enable users to click to view the map
A map template helps show real-time directions of specific location to your users without them leaving the chatbot
The use of multi-media content (i.e. image, audio and video) helps make your chatbot conversation more abundant and interactive. Sometimes you may want to show your users more than just one photo but sending them out all at once would very likely look annoying and spammy.
Therefore, instead of bombing your users with a flood of images, let's create a carousel of photos so that they can browse through comfortably.
A Carousel usually consists of an image, a text description and a button for call-to-action. Just take away the button. You can just include an image and a text caption in your carousel without a button and then you will have a perfect photo album carousel. You could show to 10 photos for each carousel.
- Subtitle is not a must so you could leave it to create a shorter caption
- Remember to add another response after the carousel if you still want to guide your users to the next step
A photo carousel helps display a large bunch of photos in a more organized and coordinated manner.