What should i do if my FAQ questions are duplicated?
When you upload a CSV file to the datasource, please toggle "Replace" to avoid duplication. You may also toggle to "Append" if you want to add additional entries.
Remember to always Parse JSON.
Can I apply the existing FAQ structure to a new chatbot flow?
You may duplicate the existing FAQ tree for the new chatbot flow. Also, please create a new datasouces and update the new datasource ID in the "Actions" in the tree nodes of your FAQ tree.
Can I edit each document entry directly on the Data Source?
You may edit the Data Source by following the steps below:
- Click on any of the row in the "Data Source". A modal which shows the details of that specific data entry will pop up.
- You could edit the existing document details directly on the advanced-mode modal. For more details please go to reference documentation here.