Ticketing System
How do I setup an always-there keyword for users to connect live chat agent?
You can set up a global node, which has a higher priority than the other nodes. (Please elaborate more on why it has a higher priority). Once the user has inputted the "designed" >> "designated" keywords, we will execute the live chat node as shown in below screen capture. For example, when users input customer service
, they will be redirected to live chat because the global node Agent Global
will be trigger by the designated keyword customer service
.
Example settings:
- Priority set to be -1
- Trigger should set the keyword as
customer service
- Redirect to the node that creates live chat.