How do I export the member list?
You may head to "Member" and filter the list of member. You may also filter by tag if it is required. Then, click "Export" button to export the list as a .CSV file.
I found out there are some rows with either external ID or last name in the exported the member list. Why is that?
If the user does not have an "external id" or "last name", it means that the user has only left comments on a Facebook post and they did not interact with the chatbot. After they have interacted with the chatbot, the user’s last name and external id will be displayed again.
Can we filter the list of member in Member? (i.e. by name/channel/tag)
Yes, you may click the filter icon on the left. You may filter out specific groups of members by Creation Date, Last Active Date, Channel, External ID, Name, Gender, Locale or Tags. For more details please go to reference documentation here.