What is the persistent menu?
The Persistent Menu is a navigation menu located right next to the typing area to help users more easily access your chatbot’s functionality throughout the conversation. You may get to know more by clicking here.
How can I set up the persistent menu?
You may set up the persistent menu under the Platform section in each channel. Please note that only web chat and Facebook support the persistent menu.
Which platform can be connected to Stella?
There are a number of messaging tools you may connect to Stella, e.g. Facebook, WhatsApp, Line, Telegram, Wechat, Slack, Skype and etc. For more details on Stella's Supporting Platforms, please click here.
Why is there no response when I click the Get Started button?
Please check if you followed the steps below when setting up the Get Started button.
- Set the payload for the Get Started Button to be "GET_STARTED" in the "Channel".
- Click the global node for entering the chatbot on Stella bot builder
- Add the 'payload" of "GET_STARTED" in the trigger of the global node
- Toggle "redirect" on the global node to a tree node with the response for Get Started button.
- Click "Channel" on Stella bot builder and head to the "Tree" add the global node with the "GET_STARTED" to this section.
Whats is a master switch?
Master switch is a toggle to turn ON or OFF the chatbot on a Channel.Please click here for more details about"Channel".
Where can I find the Channel ID?
Please follow the procedure below to find your Channel ID:
- Click"Channel" on the horizontal panel bar.
- You will see a list of your connected channels.
- Find the Channel you would like to check the Channel ID and click "Edit".
- The Channel ID will be highlighted in blue next to the Channel name.
The message templates cannot be loaded in the WhatsApp channel. What can I do?
Please check if there is any ad blocking application in your browser. If so, please disable the application and see if the template details can be loaded again.
How to test the chatbot after I have completed a tree on the bot builder?
You may create a channel with a testing platform (i.e. a dummy Facebook Page) in Channel. Then, add the completed chatbot tree on your testing platform. You may now head to your testing environment to test your chatbot.
In addition, you may create a "Priority Group" in the "Channel" and add the members who you would like to test with. Then, select the production page where the chatbot is implemented to. Moreover, click "Trees" and click "+Add Priority Group" to add the "Priority Group**" with all the selected members to the production tree.
How do I test the chatbot privately?
You may set up groups of selected testers to allow certain users to play with specific trees in the production environment. You may follow the following procedures.
- Click "Priority Groups" in the Channels section.
- Click "+ New Priority Group" to create a new priority group.
- You will be redirected to a new priority group creation page. You must at least fill in the name.
- Click "Edit" to add the corresponding testers into the group. A new window will pop up.
- A member list is shown with all the members who have subscribed to your channels. Tick those you want to add into the group.
- Click "Confirm" to save.
- Selected testers will be shown in the Members section. You could click the top right "x" to remove the selected users. Click "Save" after adding all the users.
- Then, go back to the Channels page. Click "Edit" to enter into the channel that you want to add the priority group into.
- Click the tab of "Trees". Click "+ Add Priority Group" to add the priority group you have just created.
- Select the correct priority group from the dropdown menu.
- Click "+ New Tree" to add the specific flow(s) that is only accessible to this priority group.
- Click "Save" to save the settings.
- Lastly, only the selected testers in the priority group will be able to enter into the selected trees.