Ticketing System
How do I setup an always-there keyword for users to connect live chat agent?
You can set up a global node, which has a higher priority than the other nodes. (Please elaborate more on why it has a higher priority). Once the user has inputted the "designed" >> "designated" keywords, we will execute the live chat node as shown in below screen capture. For example, when users input customer service, they will be redirected to live chat because the global node Agent Global will be trigger by the designated keyword customer service.
Example settings:
- Priority set to be -1
- Trigger should set the keyword as
customer service - Redirect to the node that creates live chat.
