Channels Overview

Channels page

Channels is the section where you could select the messaging platform you would like to deploy your chatbot onto.

Most of the platforms require technical setup by Sanuker, such as account registration, account verification and platform deployment. Nevertheless, users would be able to create chatbots and subscribe the a specific Facebook page by themselves with no technical setup required.

Click here to view and manage your channels.

List of Supporting Platforms

PlatformLogoPlatform DocumentationNeed Technical Setup by Sanuker?
FacebookFacebook for DevelopersN
WhatsAppWhatsApp Business APIY
InstagramInstagram MessagingN
LINELINE DevelopersY
TelegramTelegram APIsY
WeChatWeixin Public DocY
SlackSlack APIN
Facebook WorkplaceWorkplace from FacebookY
SkypeSkype Developer PlatformY
Microsoft TeamsMicrosoft Teams APIY
TeamworkTeamwork DevelopersY
Appn/aY
Webn/aY
ZendeskZendesk DocumentationN

Each channel can be connected to one platform only and each of them has different way of connection and setup. For details, please click the name of platforms listed above.

Channel Info

When a channel is being created, the following information can be accessed:

InfoDescription
Channel IDChannal ID is the unique ID for the channel. It can be used in Stella API or web chat.
Channel SecretThe channel secret can be used as a secret key for webhook event validation.
Channel NameThe name of the channel; Self-defined.
Channel DescriptionThe description of the channel; Self-defined.

Channel Info

You may also apply your webhooks to relay chatbot messages to your system. For details, please refer here.

Channel Webhooks

Priority Group

You may also set up groups of selected testers to allow certain users to play with specific trees in the production environment. We call these groups of users the Priority Groups.

  1. Click "Priority Groups" in the Channels section.

Priority Groups button located next to Channels
  1. Click "+ New Priority Group" to create a new priority group.

Priority Groups interface
  1. You will be redirected to a new priority group creation page. You must at least fill in the name.

New Priority Group

  1. Click "Edit" to add the corresponding testers into the group. A new window will pop up.

  2. A member list is shown with all the members who have subscribed to your channels. Tick those you want to add into the group.

Add tester pop-up

  1. Click "Confirm" to save.

  2. Selected testers will be shown in the Members section. You could click the top right "x" to remove the selected users. Click "Save" after adding all the users.

Confirm adding testers
  1. For existing priority groups, you can also search by the Name of a Priority Group or Name of a Priority Group Member.

Confirm adding testers
.

  1. Now go back to the Channels page. Click "Edit" to enter into the channel that you want to add the priority group into.

  2. Click the tab of "Trees". Click "+ Add Priority Group" to add the priority group you have just created.

Add priority group

  1. Select the correct priority group from the dropdown menu.

  2. Click "+ New Tree" to add the specific flow(s) that is only accessible to this priority group.

Select priority group

  1. Click "Save" to save the settings.

  2. Now only the selected testers in the priority group will be able to enter into the selected trees. Example as below:

Selected users in priority group
Normal users
You may set up multiple priority groups in one channel and each of the groups can still be assigned to different trees. Priority group is usually used for testing purpose - users could test out the implementation of additional trees and adjustments before directly releasing the changes to production.
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