Stella Platform Documentation

Stella Platform Documentation

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›Connect Shopify Store to Stella

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 1.3: Check Approval Status of WABA
  • 1.4: Setup WABA with Used WhatsApp Number
  • 1.5: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

Shopify Integration Overview

E-commerce is trending because it does not require a million per month only to pay for rent. Businesses pay for the keyword ads on Google or Facebook to draw their customers to their online shops. The rest is just browse & check-out.

However, does it mean that the customer doesn’t expect your brand to serve them? Imagine you are inside a physical store but no one is serving you throughout the entire sales process - from pre-purchase to check-out. How would you feel if you had no way to ask whether the pair of shoes you like have any stocks left? This experience would not be a pleasant and enjoyable one for your customers. That's why you will need a powerful virutal assistant to handle enquiries and facilitate sales process on your online store.

Meet Stella, a powerful tool to integrate Messenger & WhatsApp chatbot to your Shopify stores without any hassles.

This Standard Procedure will show you a step-by-step guideline from integrating your Shopify store to building a Stella-powered chatbot. It will also highlight the tips that you should pay attention to during your chatbot building journey.

What is Shopify?

Shopify is a powerful DIY tool to build an E-commerce website with ease. The platform includes website builder, inventory management, online payment tools & etc. Register here for a 14-day trial.

Level One - Integrate Stella App to Shopify Store

You will need to connect Stella to your Shopify Store before using any features. This can be done in a few steps:

  • 1.1: Integrate Stella to Shopify

Level Two (a) - Setup Facebook Messenger Chatbot for Shopify

Build a Facebook Messenger virtual store assistant for your Shopify. It can send one-time-notifications to your customers to remind them about stock refills, discount & much more!

  • 2.1: Apply Facebook SDK to Shopify
  • 2.2: Setup Facebook Messenger Chatbot for Shopify

Level Two (b) - Setup WhatsApp Chatbot for Shopify

Build a WhatsApp virtual store assistant for your Shopify. It adds in product search & ordering capability for your business's WhatsApp.

  • 2.3: Setup WhatsApp Chatbot for Shopify
  • 2.4: WhatsApp Customer Care Notification for Shopify
← 3.1: NLP Fallback to Other Languages1.1: Integrate Stella to Shopify →
  • What is Shopify?
  • Level One - Integrate Stella App to Shopify Store
  • Level Two (a) - Setup Facebook Messenger Chatbot for Shopify
  • Level Two (b) - Setup WhatsApp Chatbot for Shopify
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