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›Basic WhatsApp Chatbot Setup

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 1.3: Check Approval Status of WABA
  • 1.4: Setup WABA with Used WhatsApp Number
  • 1.5: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

Build Child Nodes

Let's continue to follow the tree diagram to build the remaining child nodes and you are very close to completing your first chatbot!

Sample tree diagram

Child Nodes are the nodes that come after the first node and they can be in the second layer, the third layer or even the layers after. Users cannot access any Child Node if they are not on the designated path.

In the above example, "Make a booking" is the Child Node of "Hi, what do you want to do?"" and can only be triggered when user types "1".


What is your Result?

Make a booking
A complete conversation tree
PropertyDescription
Successful Result
You will get a complete conversation tree graph on your workspace. There will be in total 4 tree nodes and 1 global node. You can also try your first chatbot in your WhatsApp Business account!

Getting Hands-on

Enter the Bot Builder here to start building your node.

Build 2nd-Layer Child Node: Ask Name

  1. Select your First Node Say Hi and add a new tree node after it. Remember you must always select the Parent Node to create the child node that comes after.
Add Child Node
  1. Go to "Node Inspector" and fill in the node details.
Fill in child node details
  1. Create a trigger that allows user to make a booking. Remember the keyword we ask users to type when they want to make a booking? It's 1. So create a trigger with keyword defined as "1".
Create trigger 1
  1. Create a response to display the question to ask user's name. Select Text as the response type and fill in "What's your name?".
Create new response
  1. Remember to enable "Save User Position" and now you can save the node. You should now have your ask name node created.
Child node created

Build 3rd-Layer Child Node: Ask Email Address

  1. Now you can follow the same steps and build your third-layer child node: Ask Email Address.
Create second node
  1. Create a trigger when users type in their name, that is an Any Text Trigger. However first, you must create a condition. On the right side of the trigger modal, click "+ New Condition".

  2. Fill in a condition to specify any user input belongs to text. Name it as "Type Text". Example code as below:

this.messageEvent.type === "TEXT"
Create condition
  1. Now go back to the left side and create an Any Text Trigger. Click "+ New Trigger" and then click "Advanced" to switch to advanced coding mode.
Create any text trigger
  1. Click "+ Condition" to add a condition. Select your created condition "Type Text" and save it.
Add condition in trigger
  1. Create a response to display the question to ask user's email address. Select Text as the response type and fill in "What's your email address?".
Ask email address response
  1. Enable "Save User Position" and save this node.

Build 4th-Layer Child Node: Booking Confirmation

  1. It's time to go on to the next layer. Repeat the same steps and build your third child node in the fourth layer: Booking Confirmation.
Create booking confirmation node
  1. Select the same Any Text Trigger for this node.
Select any text trigger
  1. Create a text response: "Thank you for your booking 🥰"
Create booking confirmation response
  1. Enable "Save User Position" and save the node.

  2. You should now have all your child nodes set up properly. You have created your first WhatsApp bot! Check if you can get a successful result 🎉

← 2.3: Create a Global Node2.5: Connect to Datasource →
  • What is your Result?
  • Getting Hands-on
    • Build 2nd-Layer Child Node: Ask Name
    • Build 3rd-Layer Child Node: Ask Email Address
    • Build 4th-Layer Child Node: Booking Confirmation
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