Apply Custom Locale to Chatbot

You can set up a conversation flow to control the language of your chatbot response. This feature is called custom locale. The following object will be used in the application of custom locale:

• this.member.customLocale

Expected Outcome

When user types a keyword to indicate a switch to a specific language (i.e. "English"), the subsequent chatbot response will be changed to that specific locale group (i.e. "en").

Locale switch on WhatsApp

---

Sample Tree Structure

Custom Locale Sample Tree Structure

---

Getting Hands-on

Click here to get access to Settings.

Create a Tree Node - "Language Switch - Success"

1. Before creating this Tree Node, you should set up any specific language you want to use in Stella. To do so, please follow this guide. In this standard procedure, you should set up "en" and "zh-HK" locale groups.

Locale under Settings

2. Go to any tree and create a Tree Node. Then, rename is as "Language Switch - Success". This Tree Node is for informing user that the chatbot language has been switched successfully.

3. Create 1 text response with 3 different locale variations - "Default", "en" and "zh-HK". Rename the response as ""Language Switch - Success". Default is the fallback language in case the system fails to recognize a language. We will assume the default as the same English. Below is some sample text for your use:

• "en": You have successfully converted to English.
• "zh-HK": 您已成功將語言轉換為中文。

Response with Different Locale Groups

4. Save this response and Tree Node.

---

Create a Global Node - "Chinese Switch Global"

1. Create a Global Node and rename is as "Chinese Switch Global". This node is to trigger the custom locale action for switching the chatbot language to the "zh-HK" locale.

2. Create a Trigger with a specific keyword. You can use "Chinese" or "中文".

Trigger for Chinese Switch

3. Create an Action with the following code:

return new Promise((resolve) => {
  this.member.customLocale = "zh_HK"
  resolve({ member: this.member })
})

Action for Chinese Switch

If you wish to change to another locale, you may change the array behind this.member.customLocale in the code. You may check for the Supported Locale.

4. Toggle on the redirect to the Tree Node - "Language Switch - Success".

Redirect to Language Switch - Success

---

Create a Global Node - "English Switch Global"

1. Create a Global Node and rename is as "English Switch Global". This node is to trigger the custom locale action for switching the chatbot language to the "zh-HK" locale.

2. Create a Trigger with a specific keyword. You can use "English".

Trigger for English Switch

3. Create an Action with the following code:

return new Promise((resolve) => {
  this.member.customLocale = "en"
  resolve({ member: this.member })
})

Action for English Switch

If you wish to change to another locale, you may change the array behind this.member.customLocale in the code.

4. Toggle on the redirect to the Tree Node - "Language Switch - Success".

Redirect to Language Switch - Success

5. Check and see if you can reproduce the expected outcome.