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›Basic WhatsApp Chatbot Setup

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 1.3: Check Approval Status of WABA
  • 1.4: Setup WABA with Used WhatsApp Number
  • 1.5: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

Create a Priority Group

In level 2, you have learnt how to build your first bot and it should now be running smoothly on your WABA. As a chatbot developer, it's very important to note that you should always create a testing environment before deploying to the production environment.

Unlike the procedures we do in Facebook, we do not need to separate the environments on WhatsApp. However, we could still "create" a testing environment by creating a specific tester groups with whitelisted phone numbers.


What is your Result?

Priority group created
PropertyDescription
Successful Result
You should have one priority group created in your Stella App and phone numbers of the testers will be added into the priority group. Testers will be able to activate the specific testing tree in the future.

Getting Hands-on

Click here to create your Priority Group.

Create Priority Group

  1. Go to "Channels" and click "Priority Group". You will see the priority group workspace.
Priority group list
  1. Click "+ New Priority Group" and name your priority group: Tester Group for WhatsApp.

  2. Click "Edit" to add phone numbers.

Priority group details
  1. You must first use your mobile phone to send a message to your WABA. Then, you will see your phone number appear in the new window.

  2. Click "Filter". Search for the phone numbers of the testers in ID.

  3. Tick the circle to select the testers that are going to be added into the priority group.

  4. Click "Confirm" after adding all testers.

Add testers
  1. You can now see the added testers in the priority group. Click "Save".
Tester added

Setup Priority Group in Channel

  1. Now go to the "Channels" page and select your WhatsApp channel. Click "Edit".
Edit WhatsApp channel
  1. Go to "Trees" on the left menu and click "+ Add Priority Group" in the middle.
Add priority group
  1. Select back your created priority group in the dropdown menu.

  2. Click "+ New Tree" under Default.

Add priority group
  1. Add back the tree(s) you want the testers to be able to access. Click "Save".
Add tree into priority group
  1. You should now have your tester group set. Talk to your WABA and check if you can get a successful result 🎉
← 2.5: Connect to Datasource4.1: Create Product Message →
  • What is your Result?
  • Getting Hands-on
    • Create Priority Group
    • Setup Priority Group in Channel
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