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›Basic Facebook Chatbot Setup

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 1.3: Check Approval Status of WABA
  • 1.4: Setup WABA with Used WhatsApp Number
  • 1.5: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

Draft a Facebook Post

Have you noticed that there are a lot of Facebook post feeds inviting people to comment on posts and receive the answer in private inbox lately? All these little tricks are actually part of the chatbot functionality that you can set up on Stella by yourself!

After completing level 3, you will learn how to create Facebook posts and connect them on Stella. In this way, you could build hundreds of mini-chatbot on Facebook by yourself to create interactive and creative conversational engagement!

You cannot implement any automation if you don't have a Facebook Post in the first place. For this part, you will learn how to create a draft post and extract the essential information for connecting the bot to the post.

Let's create a Public/Private Reply bot to send out your hidden menu!


What is your Result?

Your draft Facebook post
PropertyDescription
Successful Result
You will be able to create a draft Facebook post and learn how to extract the Page ID and Post ID.

Getting Hands-on

Create a Draft Facebook Post

  1. Go to your Creator Studio and click the "Create Post" button to start creating your first draft post.
Creator Studio
Click "Create Post"
  1. A section will pop up on the right hand side for you to create your Facebook post.

  2. Create a draft Facebook Post. Example content: Comment "Hidden menu" below if you want to receive our hidden menu of this month...😋

  3. Afterwards, click the arrow next to the "Publish" button and select "Save as Draft".

Create your first draft post
The content should be enticing and alluring, so that your audience is willing to comment onto the post and find more what's more in the Chatbot. Remember to include a clear instruction in the post to teach people what to comment.

Retrieve Page ID & Post ID

  1. Now go back to the Drafts section and click on the "..." button to preview the post.

  2. Click "Preview Post".

Preview the post
  1. A preview post pop-up will appear. Click on the "..." button again to open the preview post in a new browser tab.
Open preview post in a new tab
  1. You will be able to extract 2 pieces of information from the post preview URL:
https://business.facebook.com/PAGE-ID/posts/POST-ID/
Preview post URL
  1. Your Page ID is the first number string while your Post ID is the second number string after "posts".
Page ID
Post ID
  1. You have completed your first draft post! Remember to mark down your extracted Page ID & Post ID somewhere for later use. Check if you can get a successful result 🎉
← 2.1: Production Channel3.2: Create Comment Reply →
  • What is your Result?
  • Getting Hands-on
    • Create a Draft Facebook Post
    • Retrieve Page ID & Post ID
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