Stella Platform Documentation

Stella Platform Documentation

  • Docs
  • Procedures
  • Reference
  • FAQ
  • Bot API
  • API
  • Languages iconEnglish
    • 中文

›Basic Instagram Chatbot Setup

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 1.3: Check Approval Status of WABA
  • 1.4: Setup WABA with Used WhatsApp Number
  • 1.5: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

Create Story Mention on Instagram

When your business Instagram page gets mentioned (tagged) in a public Instagram story, you can create automated reply to engage the corresponding customers in thier direct message.

With Stella, Story Mention Reply is not hard to create, all you need is a simple tree.

What is your Result?

Mentioned in Public Story
Reply in Direct Message

Getting Hands-on

Create New Tree and Tree Node

  1. Create a new tree. Name the tree (i.e. IG Story Mention Flow ) and save it.
Create New Tree
  1. Add a new tree node. It will be used for displaying the Story Mention Reply.
Create New Tree Node

Create Content for Story Mention Reply

  1. In the tree node, create a new response.
Create New Response
  1. Select "Text" as the response type.
Select Response Type
  1. Enter the text content for the Story Mention Reply.
Enter Text Content
  1. Save the tree node afterwards.
Save the Tree Node

Create Global Node

  1. Create a new global node. This will be used for triggering the reply.
Create Global Node
  1. In the global node, create a new trigger.
Create Trigger
  1. Create a new condition.
Create New Condition
  1. Name the condition, input the following code and save the condition. This will identify the message event when your business page is mentioned in a public story.
this.messageEvent.type === "STORY_MENTION"
Enter Condition
  1. Then, create a new trigger.
Enter New Trigger
  1. Name the trigger. Then, select "Advance" and "+ Condition".
Enter Condition
  1. Search and select the condition you have just created.
Search Condition
  1. Add the condition to the trigger and click "Save".
Search Condition
  1. Toggle on redirect and select the tree node you have created earlier. Finally, save the node.
Search Condition

Add Tree to Channel

  1. Head to "Channels" in the top bar. Select "Platform" and then "Tree Settings", add the Story Mention tree and select the new global node. Remember to click "Save" to save the channel settings.
Search Condition
  1. Check if you can get a successful result 🎉
← 1.5: Build Child Nodes2.2: Create Comment Reply →
  • What is your Result?
  • Getting Hands-on
    • Create New Tree and Tree Node
    • Create Content for Story Mention Reply
    • Create Global Node
    • Add Tree to Channel
Stella Platform Documentation
Docs
Get StartedBot API ReferenceAPI ReferenceStandard Procedures
Community
FAQUser ShowcaseChat with Us
Copyright © 2023 Sanuker Inc. Limited