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›Basic Facebook Chatbot Setup

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 1.3: Check Approval Status of WABA
  • 1.4: Setup WABA with Used WhatsApp Number
  • 1.5: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

Create Comment Reply

Comment Reply is a feature that allows your bot to react to users' comments on a Facebook post.

In short, Public Reply refers to the message which the bot will reply in your post's comment section. Apart from that, the bot can also inbox users privately on behalf of your Facebook page.

For this section, you will learn how to connect the chatbot to your Facebook posts on Stella.


What is your Result?

Public reply
Private reply
PropertyDescription
Successful Result
You will be able to connect the chatbot to your Facebook post, and successfully receive a public reply and an inbox reply.

You may also right click Save As to download a sample result tree here to cross check with your chatbot!


Getting Hands-on

Click here to start working in the Bot Builder.

Create a Comment Reply Node

  1. Create a new tree and name it as Comment Reply Tree. Check out the previous level if you forgot how to create a tree.

  2. Then, create the first node of this tree. Fill in the node details. Check out the previous level if you forgot how to create a node.

Create new tree & new node
  1. Create a response under the type Public Reply.
Create a Public Reply
Fill in the Public Reply content
  1. Add another message response, this time create it under the type Facebook Like Comment. It means the bot will like the user comment as the page.
Like comment as page
  1. Then add another message response and under the message type Quick Reply to invite users to click and receive your special menu. This will be sent to user's inbox.
Fill in the Private Reply content
  1. Save your response after you have created both the public reply and the inbox reply.

  2. Save your first node.

  3. Create a Global Node that will redirect back to this first node. Check out the previous level if you forgot how to create a global node.

  4. In this Global Node, Create a trigger under the type Facebook Comment.

  5. Select your channel and input the Post ID.

  6. Fill in the comment keywords "Hidden menu" as you specify on the post.

Create a Facebook comment trigger
  1. Toggle on "Redirect" back to the first node and save this global node.

Create a Child Node to Send Hidden Menu

  1. Then, repeat the same steps to create the child node to send out the hidden menu.
Create a child node to send hidden menu
  1. Create the button response for the hidden menu.
Create button response for hidden menu
  1. Save your child node.

  2. Create a Global Node that will redirect back to this child node.

  3. In this Global Node, Create the payload trigger "HIDDEN_MENU".

Create payload trigger
  1. Toggle on "Redirect" back to the hidden menu child node and save this global node.

Add Tree into Channel

  1. Go to your corresponding channel and add back the tree you have just created for this public/private bot. Remember to select the global node and click "Save".
Add back the chatbot tree
  1. You should now have connected the mini-chatbot to your Facebook post. Go to comment on the draft post and check if you can get a successful result 🎉
← 3.1: Draft a PostOverview →
  • What is your Result?
  • Getting Hands-on
    • Create a Comment Reply Node
    • Create a Child Node to Send Hidden Menu
    • Add Tree into Channel
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