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›Slack Live Chat Tree Setup

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Public/Private Reply

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 2.1: Exact Keyword Match & Diversion
  • 3.1: Keyword Groups Match & Diversion
  • 4.1: Redirect to Existing Chatbot Tree
  • 4.2: Data Analytics for FAQ Chatbot
  • 4.3: NLP for FAQ Chatbot
  • 5.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Apply Facebook SDK to Shopify
  • 2.2: Setup Facebook Messenger Chatbot for Shopify
  • 2.3: Setup WhatsApp Chatbot for Shopify
  • 2.4: WhatsApp Customer Care Notification for Shopify

Automatic End Live Chat Function

For some platform like WhatsApp Business API, if the user is idled for more than 24 hours, the agent will not be able to send any messages to the user. As a result, it will be quite useful to set up a function to automatically end any live chat which the user has been idling for more than 24 hours.

What is your Result?

The live chat ended automatically after user has been idled for more than 24 hours.
Changed Status for Picked Ticket
Changed Status for Unpicked Ticket
  • Please remember to connect your Slack Channel on Stella before testing for the result.

Sample Tree Structure

Tree Structure for Auto End Live Chat

Getting Hands-on

Create a Tree Node - Auto End Live Chat

  1. You could use any tree on the Inlet Channel for implementation. Create a Tree Node and name it as "Auto End Live Chat".

  2. Create a Pre-action for sending the Archive Button during the ending of live chat with the following code:

return new Promise(async (resolve) => {
  if (this.member.group) {
    await this.sendMessageToOutletGroup({
      groupId: this.member.group,
      response: {
        type: "BUTTON",
        text: "用户已离开专人对话,你要archive这个对话吗?",
        buttons: [{
          type: "postback",
          title: "Archive Now",
          payload: "ARCHIVE"
        }]
      },
    })
  }
  resolve({
    member: this.member
  })
})

  1. Create a second Pre-action for ending live chat with the following code :
return new Promise(async (resolve, reject) => {
  this.member = await this.inletEndLiveChat({
    channel: this.channel,
    member: this.member,
    options: {
      recallRelayMessage: true
    }
  })
  this.lodash.set(this.member, "group", null)
  resolve({
    member: this.member
  })
})
  1. Create a basic Response for notifying the user that the live chat has been ended.

  2. Save the Tree Node.

  3. Head to your Inlet Channel and find Live Chat Settings.

Inlet Channel Live Chat Settings
  1. Add and set up the Idle Timer. The timer will start the count down if the user is idled.

  2. Locate and select the "Auto End Live Chat" Tree Node,

  3. Save the settings in Channel.

  4. Test and see if you can produce the expected outcome.

← 2.5: Create Member Tagging/Remarks CommandOverview →
  • What is your Result?
  • Sample Tree Structure
  • Getting Hands-on
    • Create a Tree Node - Auto End Live Chat
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