Create Archive Function

Each live chat enquiry is displayed as a private channel on your Slack. If you have hundreds of channels flowing in everyday, then archiving will be a very useful function to keep your channel list tidy and clean.

Please set up this function in the Slack Command Tree you've created in 2.1.

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What is your Result?

The archive button can be triggered after you have transferred or done the ticket

• Please remember to connect your Slack Channel on Stella before testing for the result.

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Sample Tree Structure for Archive Function

Slack Command Tree Structure for Archive Function

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Getting Hands-on

Create a Tree Node - Select Archive

1. Create a tree node and name it as "Select Archive". Then, create a pre-action for the archive function with the following code:

return new Promise(async (resolve) => {
 await this.slackArchiveConversation({
   messageEvent: this.messageEvent,
   channel: this.channel
 })
 resolve()
})

Create a Global Node - Select Archive

2. Create a global node and name it as "Select Archive Global". Then, create a trigger with two conditions with the and operator:

Archive Button Trigger for Slack

First condition - Type Payload:

this.messageEvent.type === "PAYLOAD"

Second condition - ARCHIVE:

this.lodash.get(this.messageEvent, "data.payload") === "ARCHIVE"

3. Toggle Redirect to the tree node you created for archiving.

Redirect to Slack Archive Tree Node

4. Check and see if you can produce the expected outcome.