Stella Platform Documentation

Stella Platform Documentation

  • Docs
  • Procedures
  • Reference
  • FAQ
  • Bot API
  • API
  • Languages iconEnglish
    • 中文

›Stella Partner Portal Setup

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Public/Private Reply

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 2.1: Exact Keyword Match & Diversion
  • 3.1: Keyword Groups Match & Diversion
  • 4.1: Redirect to Existing Chatbot Tree
  • 4.2: Data Analytics for FAQ Chatbot
  • 4.3: NLP for FAQ Chatbot
  • 5.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Apply Facebook SDK to Shopify
  • 2.2: Setup Facebook Messenger Chatbot for Shopify
  • 2.3: Setup WhatsApp Chatbot for Shopify
  • 2.4: WhatsApp Customer Care Notification for Shopify

WABA Setup

If you are subscribing to a WhatsApp Business API channel for your client in your partner portal, you will need to submit a request and set up the WABA client in your client's Stella app.

Getting Hands-on

Here are the procedures to complete your client's WhatsApp Business API channel:

WABA Automation

  1. After you have subscribed a WhatsApp channel on partner portal, a WhatsApp channel will be automatically created in your client's Stella app. Please proceed after clicking "Start WABA Setup".
WhatsApp Business API Channel
  1. For clients who are registering a new WABA, please fill in the verified Facebook Business Manager ID, legal name of client's business, WhatsApp number and preferred WhatsApp display name. For clients who are adding a new phone number to their existing WABA , please select your client's "WABA", then fill in WhatsApp number and preferred WhatsApp display name only.
New WABA Submission
New Phone Number Submission
  1. Once you have submitted, you will need to ask your client to log into their "Facebook Business Manager" and accept a request for allowing "Sanuker Inc. Limited" to manage your client's WABA account. This stage is called "Facebook Business Manager Verification" on your client's WABA channel setup. The request will be processed in around 1 working day.
Awaiting for Request Acceptance by Client
  1. Once the request is processed, you can check the progress on your client's WABA channel setup and it should show "Waiting for WhatsApp WABA Approval". This will take around 3 to 7 working days for Facebook's approval.
Waiting for WhatsApp WABA Approval
  1. Once Facebook has approved your client's WABA, your client's WhatsApp phone number & display name will be processed next automatically. Once the phone numbers and display name are approved, you can choose "Singapore" and click "Deploy Now" to complete your client's WABA setup.
WABA Deployment
Deploying

Phone Number Verification

  1. Finally, you can verify your client's WhatsApp phone number under "Platform" in your client's channel. Click "Connect" and a registration window will pop up.
Connect WhatsApp Number
  1. In "1. Register a phone number", please select the correct integrations and phone number that you'd like to connect to the WhatsApp Business API Client.

WhatsApp number registration
  1. Select the method to receive verification code:
  • Send code via SMS, or
  • Send code via Phone Call
  1. Please wait for the verification code sent to your client's SMS or phone call and enter the code in "2: Enter Verification Code".

Enter verification code
  1. Click "Send" after you have entered the verification code. If everything works well, a success message will be shown in "3: Finish".

Successful registration
  1. Click "Finish" to close the registration window. You should be able to see the registered phone number info under section "Connect" now.

Connected to WhatsApp (Sanuker demo screenshot)
  1. Congratulations! You're all set. You may also access the WhatsApp Server Info & API Path in this page if you want to customize the endpoint. For more information, please refer to our WhatsApp Channel Documentation.
← 1.2: New Customer OnboardingOverview →
  • Getting Hands-on
    • WABA Automation
    • Phone Number Verification
Stella Platform Documentation
Docs
Get StartedBest PracticesAPI ReferenceStandard Procedures
Community
FAQUser ShowcaseChat with Us
Copyright © 2021 Sanuker Inc. Limited