Stella Platform Documentation

Stella Platform Documentation

  • Docs
  • Procedures
  • Reference
  • FAQ
  • Bot API
  • API
  • Languages iconEnglish
    • 中文

›Template Tree

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Public/Private Reply

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 2.1: Exact Keyword Match & Diversion
  • 3.1: Keyword Groups Match & Diversion
  • 4.1: Redirect to Existing Chatbot Tree
  • 4.2: Data Analytics for FAQ Chatbot
  • 4.3: NLP for FAQ Chatbot
  • 5.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Apply Facebook SDK to Shopify
  • 2.2: Setup Facebook Messenger Chatbot for Shopify
  • 2.3: Setup WhatsApp Chatbot for Shopify
  • 2.4: WhatsApp Customer Care Notification for Shopify

Create Template Tree

There are 2 ways to create a template tree:

  • Importing
  • Building

Importing

You can create template tree by importing any existing template tree to your Stella account via Tree Manager.

Import Tree

After importing, you will be able to locate the imported template tree in the drop down list of the Tree Manager. A label Template Tree will also be add on top the of the workspace.

List of Trees

Template Tree Structure

You can also access the config map schema and check the template tree infomation in the Tree Manager.

Template Tree Information

Building

The second way is to create the template tree from scratch via Tree Manager.

Create Tree

After you have created the tree, you can setup different variables with this.config.variable in any specific node. Let's say you want to change the greeting message for each page, then below is a sample code for the greeting message of the template tree:

return new Promise((resolve) => {
  resolve({
    type: "TEXT",
    text: this.config.greetingMessage
  })
})

For the next step, you should consolidate all the variables into the config map. Here is an example:

{
  "datasourceId": "5ea26a9d5423750009c88801_faq_level_5",
  "noAnswer": "Sorry, I don't have an answer for your question.",
  "question": "Please select a suitable question: ",
  "categoryOneHeader": "Please select your option: ",
  "categoryOneFooter": "Type \"0\" for main menu.",
  "categoryTwoHeader": "Please select your option: ",
  "categoryTwoFooter": "Type \"0\" for main menu.",
  "categoryThreeHeader": "Please select your option: ",
  "categoryThreeFooter": "Type \"0\" for main menu.",
  "greetingMessage": "Hi there! This is an FAQ Chatbot"
}

By simply editing the config map for each proxy tree, the message (variables) can be changed easily for different pages.

← OverviewManage Proxy Tree →
  • Importing
  • Building
Stella Platform Documentation
Docs
Get StartedBest PracticesAPI ReferenceStandard Procedures
Community
FAQUser ShowcaseChat with Us
Copyright © 2021 Sanuker Inc. Limited