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›Stella Partner Portal Setup

Get Started

  • Build your First Chatbot

Basic Facebook Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes
  • 2.1: Production Channel
  • 3.1: Draft a Post
  • 3.2: Create Comment Reply

Basic Instagram Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create Global Node
  • 1.5: Build Child Nodes
  • 2.1: Create Story Mention
  • 2.2: Create Comment Reply
  • 2.3: Send Push Message

Basic Web Chat Chatbot Setup

  • Overview
  • 1.1: Connect to Channels
  • 1.2: Create New Tree
  • 1.3: Build the First Node
  • 1.4: Create a Global Node
  • 1.5: Build Child Nodes

Basic WhatsApp Chatbot Setup

  • Overview
  • 1.1: WABA Subscription
  • 1.2: Connect WABA (Old Automation)
  • 1.3: Connect WABA
  • 1.4: Check Approval Status of WABA
  • 1.5: Setup WABA with Used WhatsApp Number
  • 1.6: Reset / Terminate WABA
  • 2.1: Create New Tree
  • 2.2: Build the First Node
  • 2.3: Create a Global Node
  • 2.4: Build Child Nodes
  • 2.5: Connect to Datasource
  • 3.1: Create Priority Group
  • 4.1: Create a Product Message

Common Use Case Application

  • Overview
  • 1.1: Apply Fail-Safe to Chatbot
  • 1.2: Apply Member Unsubscription Flow to Chatbot

Advanced Chatbot Application

  • Overview
  • Apply Datasource to Chatbot
  • Apply Payload Value to Chatbot
  • Apply API to Chatbot
  • Apply Custom Locale to Chatbot
  • Apply Opt-in Flow to Chatbot
  • Apply Agenda to Chatbot
  • Apply Stella API to Chatbot
  • Apply Web Event to Webchat Chatbot

Error Handling

  • Handle Errors for Chatbot

Stella Partner Portal Setup

  • Overview
  • 1.1: Partner Portal Setup
  • 1.2: New Customer Onboarding
  • 1.3: WABA Setup (Old Automation)
  • 1.4: WABA Setup
  • 1.5: Check Approval Status of WABA
  • 1.6: Setup WABA with Used WhatsApp Number
  • 1.7: Reset / Terminate WABA

Template Tree

  • Overview
  • Create Template Tree
  • Manage Proxy Tree

Chatbot Testing & Deployment

  • Overview
  • Stage One - Tree Building
  • Stage Two - Testing Stage
  • Stage Three - Production Deployment

Slack Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Live Chat Assignment
  • 2.1: Set Up Pick Ticket Status
  • 2.2: Create Done Command
  • 2.3: Create Transfer Command
  • 2.4: Create Archive Function
  • 2.5: Create Member Tagging/Remarks Command
  • 3.1: Automatic End Live Chat Function

Zendesk Live Chat Tree Setup

  • Overview
  • 1.1: Create Tree for Assignment
  • 2.1: Create Done Command
  • 2.2: Auto End Live Chat Function

FAQ Chatbot Setup

  • Overview
  • 1.1: Exact Keyword Match
  • 1.2: Keyword Groups Match & Diversion
  • 2.1: Redirect to Existing Chatbot Tree
  • 2.2: Data Analytics for FAQ Chatbot
  • 2.3: NLP for FAQ Chatbot
  • 3.1: Filtering Questions for FAQ Chatbot

NLP Chatbot Setup

  • Overview
  • 1.1: Apply NLP to your Chatbot
  • 2.1: Set Up an NLP Fallback Tree
  • 3.1: NLP Fallback to Other Languages

Connect Shopify Store to Stella

  • Overview
  • 1.1: Integrate Stella to Shopify
  • 2.1: Setup Facebook Messenger Chatbot for Shopify
  • 2.2: Setup WhatsApp Chatbot for Shopify
  • 2.3: WhatsApp Customer Care Notification for Shopify

Stella Inbox Setup

  • Overview
  • 1.1: Connect Channel to Slack
  • 1.2: Access Control & Admin Panel
  • 1.3: Set up Customizable Message
  • 1.4: Inbox Channel
  • 2.1: Turn on Live Chat Directly
  • 2.2: End Live Chat Mode
  • 2.3: Ticketing
  • 2.4: Manage Ticket Helper
  • 2.5: Add Member Tag
  • 3.1: Send Chatbot Message

WABA Setup (Old Automation)

The WABA Automation can be used in next.stella.sanuker.com , while the Embedded Sign up Flow can be used in build.stellabot.com.

Please note that the old onboarding flow will be deprecated by the end of 2021. Embedded sign up will be the recommended onboarding flow.

Once you have subscribed to our reserved plan or a WhatsApp channel, you can now connect your WABA on our Stella Chatbot Builder to make sure you can perform the development in the latter steps. You could do the connection in Channels.


What is your Result?

Connected to WhatsApp (Sanuker demo screenshot)
PropertyDescription
Successful Result
You should be able to see get a green checking in health check status for your WABA.

Getting Hands-on

Here are the procedures to complete your WhatsApp Business API channel:

WABA Automation

  1. After you have subscribed a WhatsApp channel on Stella, a WhatsApp channel will be automatically created in your Stella app. Please head to "Channels" and proceed by clicking "Start WABA Setup".
WhatsApp Business API Channel
  1. If you are registering a new WABA, please fill in the verified Facebook Business Manager ID, legal name of your business, WhatsApp number and preferred WhatsApp display name. If you are adding a new phone number to their existing WABA , please select your "WABA", then fill in WhatsApp number and preferred WhatsApp display name only.
New WABA Submission
New Phone Number Submission
  1. Once you have submitted, you will need to access your "Facebook Business Manager" and accept a request for allowing "Sanuker Inc. Limited" to manage your WABA account. This stage is called "Facebook Business Manager Verification" on your WABA channel setup. The request will be processed in around 1 working day.
Awaiting for Request Acceptance by Client
  1. Once the request is processed, you can check the progress on your WABA channel setup and it should show "Waiting for WhatsApp WABA Approval". This will take around 3 to 7 working days for Facebook's approval.
Waiting for WhatsApp WABA Approval
  1. Once Facebook has approved your WABA, your WhatsApp phone number & display name will be processed next automatically. Once the phone numbers and display name are approved, you can choose "Singapore" and click "Deploy Now" to complete your WABA setup.
WABA Deployment
Deploying
  1. If you encounter an error while deploying your WABA, you can click on "Deploy Again" for retrying. Please contact our support if the error persists.
Deploy Again

Phone Number Verification

  1. Finally, you can verify your WhatsApp phone number under "Platform" in your channel. Click "Connect" and a registration window will pop up.
Connect WhatsApp Number
  1. In "1. Register a phone number", please select the correct integrations and phone number that you'd like to connect to the WhatsApp Business API Client.

WhatsApp number registration
  1. Select the method to receive verification code:
  • Send code via SMS, or
  • Send code via Phone Call
  1. Please wait for the verification code sent to your SMS or phone call and enter the code in "2: Enter Verification Code".

Enter verification code
  1. Click "Send" after you have entered the verification code. If everything works well, a success message will be shown in "3: Finish".

Successful registration
  1. Click "Finish" to close the registration window. You should be able to see the registered phone number info under section "Connect" now.

Connected to WhatsApp (Sanuker demo screenshot)
  1. Congratulations! You're all set. You may also access the WhatsApp Server Info & API Path in this page if you want to customize the endpoint. For more information, please refer to our WhatsApp Channel Documentation.
← 1.2: New Customer Onboarding1.4: WABA Setup →
  • What is your Result?
  • Getting Hands-on
    • WABA Automation
    • Phone Number Verification
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